The first thing that’s changed is our ‘branding’. The site’s look and feel is designed to portray a strong personality that’s both friendly and fun. We didn’t want to come across as just another boring sweet company. Because sweets are delicious, people use them to express love, warm feelings. And we wanted to get across that warmth through our visual design.

Our branding strapline: ‘people connect with chhappanbhog’, is what we’re all about - that’s helping people connect with each other through the beautiful gift of sweets. A good sweets website should ideally help you enjoy the experience of gift giving by being easy to use, being easy on the eye and making you feel you’re in a nice and friendly place. You can tell us if we’ve succeeded in this aim by sending a feedback email to info@cahappanbhog.com. We always like to hear from customers – and it’s your feedback that has led us to construct the site, such as it stands today.

Other new stuff

For the first time ever, we’ve got a Customer Review facility on the site. Once you have ordered sweets we’ll ask you for some feedback, which can also come from your recipient if you like. We’re confident that our reviews will be generally favourable, excellent even, although we’re quite prepared to learn from feedback that’s less than positive too. That’s the thing about trying to be a good retailer – nobody is perfect, even the very best of us get things wrong occasionally. But we’re proud of our track record of getting things right. And we’ve got a million happy customers to vouch for our success. But if you’re ever not happy with want we’ve done, please see our Contact Us page for what to do.

Secondly, if you are someone who finds it easy to forget important emails, maybe you’d like to take advantage of our handy Internal Emailing Service, christened ‘View Communications’. You can get onto this through ‘My Account’ – and you can then interact with our sales and customer support team regarding your order or if you want to order in Bulk. Bulk Orders can also be given through our RFQ form. You also get all sales communication at one place that saves time to search for ordering emails in Outlook. You can also find the order status under My Account and also a list of previous orders, One click reordering option is also available. You can also process Refunds under My Account and receive answers from us. We also have a feature called Store Credits that enables you to store funds that enables you to make payments. If you are not a customer yet, please feel free to register.

The third great thing about our new site is something you would hardly recognise. But it’s crucially important. Now that we have partnered with a provider of so-called ‘e-commerce platforms’ for retailers, we have what is called a ‘Tier 1 Compliance’ checkout. That means the credit card institutions such as banks and building societies rate us as secure as just about any e-commerce website anywhere. So that means our customers can shop online with increased confidence. And there’ll be less payment blips at the checkout stage too – especially at really busy times. They also incorporated Credit card Antifraud algorithms that makes the purchases safest.

So we do hope you enjoy our new website , its new look and feel and its new features too. As we mentioned, let us know at info@cahappanbhog.com if you’d like to pass any comments. Thanks!